Refund and Returns Policy
Effective Date: December 19, 2024

Thank you for shopping at Little Nest. We strive to ensure that you are completely satisfied with your purchase. If for any reason you are not fully satisfied, we are happy to offer a refund or exchange under the terms of this policy.

1. Return Eligibility

To be eligible for a return, your item must meet the following criteria:

  • Be unused, unworn, and in the same condition that you received it.
  • Be in its original packaging, with tags still attached (if applicable).
  • Be returned within 30 days from the date of receipt.

2. Non-Returnable Items

Certain items are non-returnable due to hygiene and safety reasons, including but not limited to:

  • Opened or used clothing, accessories, or bedding.
  • Gift cards or any items marked as final sale.

If you are unsure about whether an item is returnable, please contact us before returning it.

3. How to Return an Item

To initiate a return, please follow these steps:

  1. Contact Us: Reach out to our customer service team at contact@littlenest.com or call us at (212) 555-1234 within 30 days of receiving your item. Please include your order number, the item you wish to return, and the reason for the return.
  2. Return Instructions: Our team will provide you with the return shipping instructions, including the return address.
  3. Ship the Item: Securely package the item in its original packaging (if possible) and ship it to the address provided by our team. Please note that you are responsible for return shipping costs unless the item was defective or incorrect.

4. Refunds

Once we receive your returned item, we will inspect it to ensure it meets our return criteria. If the return is approved:

  • You will receive a full refund to your original payment method within 7-10 business days.
  • Shipping costs are non-refundable, and the return shipping cost is the responsibility of the customer unless the return is due to a mistake on our part (e.g., damaged or incorrect item).

5. Exchanges

If you wish to exchange an item for a different size, color, or style, please follow the same procedure as above for returns. Upon receiving the returned item, we will issue a refund for the original purchase and ask you to place a new order for the exchange item.

6. Defective or Incorrect Items

If you received a defective or incorrect item, please contact us immediately at contact@littlenest.com or call us at (212) 555-1234. We will arrange for a free return shipping label and issue a full refund or replacement at no extra cost to you.

7. Late Returns

Returns received more than 30 days after delivery may not be accepted, or may only be refunded as store credit at our discretion.

8. International Returns

For international orders, please note that the customer is responsible for return shipping fees, and any customs fees or import duties. We recommend using a trackable shipping service to ensure your return is safely delivered.

9. Contact Information

If you have any questions or concerns about our Refund and Returns Policy, or need assistance with a return, please contact us at: